The White House
October 22, 2016
Now, our airlines employ a lot of hardworking folks – from pilots and flight attendants to ticket agents and baggage handlers – who take pride in getting us to our destinations safely, and on time. They do good work, and we’re proud of them. But I think we all know that the system can work a little better for everybody.
That’s why, over the last eight years, my Administration has taken some commonsense steps to do just that. We’ve put in place rules that virtually eliminated excessive delays on the tarmac. We’ve required airlines to grant travelers more flexibility on cancellations; to provide refunds to anyone who cancels within 24 hours of purchase; and to give you better compensation if you got bumped off your flight because it was oversold.
And this week, I was proud to build on that progress with even more actions to save you money, create more competition in the marketplace, and make sure that you’re getting what you pay for.
First, we’re proposing refunds for anyone whose bag is delayed – because you shouldn’t have to pay extra for a service you don’t even receive. Second, we’re requiring airlines to report more information on things like how likely it is that you’ll lose your luggage or reach your destination on time. Third, we’re providing more protections for travelers with disabilities. And finally, we’re ramping up transparency requirements for online ticket platforms – so sites can’t privilege one airline over another without you knowing about it.
All of this should help you make better decisions for yourselves and your families – and hopefully avoid a few headaches, too. It’s another example of how government can be a force for good – standing up for consumers; ensuring businesses compete fairly to give you the best services at the best prices; and making sure everyday Americans have a voice in the conversation – not just corporate shareholders. That’s what this is all about – taking steps, big and small, that can make your life a little bit better.
Thanks everybody. Have a great weekend.